This role involves managing the sales team, building customer relationships,
understanding market demands, and collaborating with cross-functional teams to
achieve organizational goals. The Sales Manager is expected to lead by example,
motivate the team, and ensure a high level of customer satisfaction and engagement.
1. Reports and Documentation
Weekly Performance Reports: Gather and analyse weekly data on important
performance indicators such as demo booked, demo conducted, session quality,
and customer feedback.
Monthly Progress Review: Prepare detailed monthly reports that summarize
accomplishments, identify gaps, and suggest actionable steps.
Compliance and Policy Reporting: Regularly update compliance reports to
ensure they are in line with corporate standards and company policy.
2. Team Training and Development.
Identify skill gaps: To boost performance, do regular assessments of team skills
and schedule targeted training sessions.
Onboarding New Team Members: Create and implement onboarding strategies
to help new employees integrate quickly and successfully.
Continuous Learning Programs: Set up a continuous training schedule to keep
the staff up to date on new technology, teaching styles, and customer service
techniques.
3. Revenue Development and Financial Management
Revenue Target Setting: Set revenue goals in collaboration with senior
management and devise strategies to meet these targets
Revenue Boosting Initiatives: Implement tactics to boost enrolment and client
retention, which will immediately effect revenue.
Cost Control: Identify opportunities for cost savings without sacrificing quality in
order to enhance profitability.
4. Customer Feedback and Satisfaction.
Input Collection: Actively solicit input from students and parents via feedback, direct encounters.
Service Improvements: Use feedback to create quick improvements to customer service and educational opportunities.
Feedback-Based Training: Include feedback in training sessions to help the team understand customer needs and enhance service quality.
5. Managing Operational Challenges
Problem Resolution: Resolve operational difficulties as soon as possible to ensure a smooth workflow and eliminate disruptions.
Process optimization is regularly evaluating and adjusting procedures in order to increase efficiency and decrease bottlenecks.
Challenge Reporting: To ensure openness, keep senior management informed of serious difficulties and possible solutions.
6. Quality assurance and compliance.
Quality Improvement Plans: Based on audit results, create action plans to consistently improve content quality and service delivery.
Policy Adherence: Ensure that all team members follow company rules and policies.
7. Strategic planning and execution.
Set team goals: Set short- and long-term goals for the team that are consistent with the company's objectives.
Data Driven Decision Making: Use analytics to inform strategic decisions and improve student engagement and learning results.