A Store Boy, also known as a Store Assistant or Store Helper, is responsible for maintaining the store's cleanliness, assisting customers, and supporting the overall operations of the retail environment. Their duties include stocking shelves, organizing merchandise, handling transactions, and ensuring a positive shopping experience for customers.
Key Responsibilities:
Customer Service:
Greeting customers, providing product information, assisting with purchases and returns, and addressing customer inquiries.
Stock Management:
Receiving and unpacking deliveries, stocking shelves, organizing merchandise displays, and monitoring inventory levels.
Store Maintenance:
Maintaining a clean and organized sales floor, including dusting, sweeping, and ensuring products are displayed attractively.
Sales Transactions:
Operating the point-of-sale (POS) system, processing payments, handling cash and credit card transactions, and managing returns.
Assisting with Visual Merchandising:
Helping to create and maintain appealing displays to attract customers and promote sales.
Loss Prevention:
Monitoring the sales floor for potential theft, reporting suspicious activity, and ensuring adherence to store security procedures.
Teamwork:
Collaborating with other store staff to achieve sales goals, maintain a positive work environment, and ensure efficient store operations.
Following Procedures:
Adhering to company policies and procedures, including those related to safety, security, and customer service.
Skills Required:
Customer Service Skills: Excellent communication, interpersonal, and problem-solving skills to interact effectively with customers.
Organizational Skills: Ability to keep the store organized, manage inventory, and prioritize tasks efficiently.
Physical Stamina: Ability to stand for extended periods, lift and carry merchandise, and perform physically demanding tasks.
Basic Math Skills: Ability to accurately handle cash transactions and manage sales.
Teamwork Skills: Ability to work effectively with others to achieve common goals.
Attention to Detail: Ability to notice discrepancies in stock, maintain visual merchandising standards, and ensure accuracy in transactions.