📌 Job Title: FMCG Store Operator (In-Store Operations Executive)
Location: SuperKirana Store, Advitya Homes, Near Sector 145, Mathura Road, Faridabad – 121004
Department: Store Operations
Reporting To: Backend Team (Head Office)
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🎯 Primary Objective:
To manage complete store operations—inventory, POS, customer handling, merchandising, reporting, and backend coordination—ensuring high-margin push, system integrity, and maximum retail profitability under the command of the backend control team.
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🛠️ Key Responsibilities:
🧾 1. Billing & POS System Management
Operate POS for fast and accurate billing
Accept and record Cash, UPI, and Card payments separately
Generate Daily Payment Summary with proper segregation
Add/Delete articles in POS (e.g., converting bunch packs to individual packs)
Maintain system accuracy with support from the backend team
Troubleshoot minor POS issues or escalate to backend
📦 2. Stock & Inventory Control
Maintain Opening & Closing Stock Reports every day
Receive, verify, and report incoming stock vs invoices
Raise Stock Orders for replenishment based on MBQ
Maintain accurate real-time stock levels (zero mismatch policy)
Manage expiry, breakage, and returns as per protocol
Coordinate with backend for reorder approvals and item master updates
📊 3. Sales & Reporting
Submit Daily Sales Report (DSR) to backend
Share SKU-wise and category-wise sales trends
Report inventory movement and demand patterns weekly
Maintain EOD sales and cash reconciliation without fail
🛍️ 4. Merchandising & Store Display
Ensure high-margin articles are placed in front display areas
Maintain shelf planogram as per backend instructions
Update product labels, shelf talkers, and offers
Keep shelves clean, organized, and fully stocked
🧹 5. Store Cleanliness & Maintenance
Ensure complete cleanliness of floor, racks, billing area
Report any malfunction in lighting, CCTV, AC, music systems
Coordinate with cleaner/peon for daily and deep cleaning
🧠 6. Customer Handling
Greet and assist walk-in customers
Suggest combos or alternatives with better margins
Handle product inquiries or small complaints
Create a warm and fast service experience
🖥️ 7. Backend Coordination & App Support
Work with backend team on:
Online product listing & pricing
POS article master updates
Offer sync and customer data capture
Send photos, report formats, and live data via WhatsApp/email as required
Support backend initiatives for promotions, surveys, or audits
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📊 Daily Reporting (Mandatory)
Report Name Format Timing
Opening & Closing Stock Report App/Register Store Open/Close
Daily Sales Report (DSR) Excel/App EOD
Cash & UPI Payment Summary WhatsApp/Excel EOD
Stock Order Request WhatsApp/App Weekly / As needed
Product Visibility & Merchandising Photo Audit Weekly
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⚙️ Skills & Requirements
12th Pass Minimum (Graduate preferred)
Prior Retail or FMCG Store Experience (6+ months preferred)
Knowledge of POS billing, cash/UPI handling, and inventory software
Fast, accurate, and accountable personality
Basic WhatsApp, Excel & phone usage for backend coordination
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⏱️ Working Hours
10:00 AM to 9:00 PM (with shift break)
1 weekly rotational off (no off on festival/sale days)
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💰 Salary & Incentives
Fixed Salary: ₹15,000 – ₹22,000/month
Incentives based on:
✅ Sales Target Achievements
✅ Stock Accuracy & Reporting
✅ Cleanliness Compliance
✅ High-Margin Article Focus
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🧭 Career Growth
> Store Operator → Senior Executive → Assistant Store Manager → Store Manager → Area Head (Cluster Operations)