షాప్ స్టాఫ్

Job Title: ESP Staff (Cinema & F&B Operations)

Department: Gopalan Cinemas & Box Bites

Location :-

Reports to: ESP Supervisor / Floor Manager / Store Manager

Employment Type: Full-time / Part-time / Shift Basis

Job Purpose

To provide exceptional customer service and operational support across both cinema and food & beverage areas. The ESP Staff is responsible for ensuring a smooth movie-going and dining experience by handling ticketing, ushering, customer interaction, food service, and hygiene standards.

Key Responsibilities

Customer Service & Frontline Operations

Greet and assist customers at cinema and food counters in a courteous manner.

Provide accurate information on movie schedules, show timings, ticket availability, and menu offerings.

Handle customer queries, complaints, and feedback promptly and professionally.

Support promotional campaigns, upselling of F&B combos, and special offers.

Cinema Operations

Operate ticketing counters / POS systems; manage cash, card, and digital payments accurately.

Issue tickets, allocate seats, and guide patrons to their respective screens.

Check tickets at auditorium entrances and manage audience entry smoothly.

Ensure auditoriums, lobbies, and common areas are clean, organized, and well-maintained.

Coordinate with projection and technical teams in case of show disruptions.

Assist in crowd management during peak hours, premieres, and special events.

Adhere to safety and emergency protocols.

Food & Beverage Operations (Box Bites)

Take customer orders, prepare, and serve food and beverages as per standard recipes and presentation.

Operate billing counters and process payments efficiently.

Pack and label orders accurately for dine-in and take-away.

Maintain cleanliness in kitchen, counters, and service areas following hygiene & food safety guidelines.

Restock inventory and consumables during the shift.

Follow standard opening and closing procedures for the outlet.

Qualifications & Skills

Minimum Education: 10+2 (Higher Secondary); Diploma or Degree preferred.

Prior experience in hospitality, retail, F&B, or cinema operations is an advantage.

Good communication skills in English and local language(s).

Basic numerical and POS handling skills.

Customer-centric attitude with good interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Willingness to work in rotational shifts, weekends, and holidays.

Physical stamina for standing long hours and light lifting.

Performance Metrics / KPIs

Customer satisfaction / feedback scores

Ticketing & billing accuracy

Speed of service (ticketing & F&B)

Cleanliness / hygiene audit scores

Complaint resolution time

Attendance and shift adherence

Inventory control & wastage levels

Work Environment

Multiplex environment involving both indoor cinema halls and food service counters.

Rotational shifts including weekends, public holidays, and late evenings.

Uniform and grooming standards must be maintained at all times.

• It is a Full Time రిటైల్ / కౌంటర్ అమ్మకాలు job for candidates with 0 - 4 years of experience.

షాప్ స్టాఫ్ job గురించి మరింత

1. షాప్ స్టాఫ్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి అన్ని విద్యాస్థాయిలు మరియు అంతకంటే ఎక్కువ 0 - 4 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹21000 నెలకుని మీరు ఆశించవచ్చు. ఇది బెంగళూరులో Full Time Job.
3. షాప్ స్టాఫ్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ షాప్ స్టాఫ్ jobకు 5 working days ఉంటాయి.
4. ఈ షాప్ స్టాఫ్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ షాప్ స్టాఫ్ jobకు కంపెనీలో ఉదాహరణకు, Gopalan Enterprisesలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ షాప్ స్టాఫ్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: Gopalan Enterprises వద్ద 15 షాప్ స్టాఫ్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ రిటైల్ / కౌంటర్ అమ్మకాలు jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ షాప్ స్టాఫ్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ షాప్ స్టాఫ్ jobకు 09:30 AM - 06:00 PM టైమింగ్ ఉంటుంది.