We are looking for a Service Associate to join our team at Pvr Inox Limited to providing essential support in the smooth operation of a movie theater. You will assist in various aspects of cinema operations, ensuring a high level of customer service, safety, and efficiency. This role plays a vital part in maintaining a positive movie-going experience for patrons and supporting the cinema management team.
The role offers an in-hand salary of ₹17000 - ₹20000 with growth opportunities.
Key Responsibilities:
1. Customer Service:
· Greet and assist customers in a friendly and courteous manner.
· Sell tickets, answer inquiries about showtimes and seating, and handle customer concerns or issues professionally.
· Maintain a helpful and approachable demeanor to enhance the overall customer experience.
2. Ticket Sales and Box Office:
· Operate ticketing software and cash registers accurately.
· Ensure ticket sales are conducted efficiently, and transactions are handled promptly.
· Assist with ticket inventory management.
3. Concession Stand Support:
· Assist in preparing and serving concession items such as popcorn, snacks, and beverages.
· Maintain cleanliness and orderliness of the concession area.
· Handle cash transactions and provide change accurately.
4. Usher Duties:
· Monitor auditoriums to ensure a smooth seating process and address any disruptions or issues.
· Assist with cleaning and preparing auditoriums between screenings.
· Help patrons find seats and ensure compliance with safety and seating policies.
5. Security and Safety:
· Assist in maintaining a safe and secure environment for customers and staff.
· Monitor entrances and exits to prevent unauthorized entry.
· Follow emergency procedures and assist in evacuations if necessary.
6. Facility Maintenance:
· Report maintenance and cleanliness issues to management promptly.
· Assist in routine cleaning tasks, including restrooms, lobby areas, and common spaces.
· Help maintain the cleanliness and appearance of seating areas.
7. Cash Handling and Reporting:
· Handle cash transactions accurately and securely.
· Assist in preparing daily financial reports and reconciling sales.
· Maintain cash registers and change funds as directed.
8. Collaboration:
· Work closely with other cinema staff members to ensure efficient operations.
Assist in special events, promotions, and marketing initiatives as needed.
Job Requirements:
The minimum qualification for this role is 12th Pass / diploma or equivalent and 0 - 2 years of experience.
The responsibility includes achieving sales targets, excellent communication skills, and familiarity with inventory procedures.