Key Responsibilities:
- Welcome walk-in customers and guide them through the scalp analysis and consultation process.
- Understand customer concerns and explain Traya's treatment philosophy.
- Assist in interpreting doctor prescriptions and explaining product usage.
- Motivate customers to remain consistent with the treatment and build long-term engagement.
- Track progress and provide regular follow-ups to ensure customer satisfaction.
- Address any customer concerns including side effects, lifestyle habits, or compliance issues.
- Coordinate with backend teams to reschedule consultations or escalate concerns to doctors.
- Encourage product reorders and educate customers on the importance of consistency.
- Maintain clinic hygiene, inventory checks, and data records in coordination with the Clinic
Manager.