Key Responsibilities:
Customer Service:
Greet customers warmly and professionally, assist with their inquiries, and provide excellent customer service.
Order Taking and Processing:
Accurately take orders, process payments, and ensure smooth transactions.
Product Knowledge:
Be knowledgeable about the company's products and services, including different types of sweets, their ingredients, and any special offers.
Maintaining the Counter Area:
Keep the counter area clean, organized, and presentable, ensuring a welcoming environment for customers.
Handling Complaints:
Address customer complaints promptly and professionally, providing appropriate solutions and escalating issues when necessary.
Inventory Management:
Assist with stocking and maintaining product inventory levels, ensuring sufficient quantities of popular items.
Cash Handling:
Accurately handle cash transactions and maintain accurate records.
Sales:
Help customers make informed purchasing decisions and contribute to overall sales targets by providing helpful recommendations and upselling