• Providing a welcoming and helpful environment for shoppers.
• Responding to questions about books, products, store policies, and services. Helping customers find specific books or items.
• Guiding customers through the checkout process, including processing payments and handling returns/exchanges.
• Addressing concerns and finding solutions in a professional and timely manner.
• Ensuring shelves are stocked and displays are presentable.
• Adhering to guidelines for customer service & management.