ROLE AND RESPONSIBILITIES
Sales
% contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the
Manager
Helps Manager in executing monthly action plan including events calendar
Adheres to out-of-stock procedures as set by Manager
Actively participates in the FIFO process and management of Testers as per guidelines set by
Manager
Number of focused services carried out (% contribution to sales) (e.g. You time services for CL)
Effectively closes the Sale, thanks the customer, and invites them
Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)
Consultation
Greets customers upon arrival with a verbal greeting and smile
Fully investigates customers’ needs using open-ended questions and demonstrates active
listening
Demonstrations and consultations are hygienic and educational
Product and Technical Knowledge
Displays a competent level of Product Knowledge, and keeps up-to-date in this area
E-Learning
Aware of and adheres to security and cashiering procedures
Personal and Counter Image
Brand dress code and grooming followed, and the strong personal image displayed
Maintains hygiene of counter, clean and tidy work area (during and after demos and
applications)
Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling
Keeps brush belt clean and in good order
QUALIFICATIONS AND EDUCATION REQUIREMENTS
2
Communication and Relationship Building
Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management
Attends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and
keeps oneself informed of all store activities
Communicates essential information to the store team
Is keen to help the team with their tasks, also accurately and timely completes their own task
Commitment
Punctual, flexible, and has a responsible attitude towards breaks and absence
Ensures compliance with the company’s code of conduct and SOPs
Self-motivated, uses own initiative, and takes direction well
High School Graduate or equivalent
Knowledge of computer applications such as Microsoft Outlook, Word, Excel, PowerPoint, etc.
PREFERRED COMPETENCIES & SKILLS
Technical skills: Retail selling skills, Effective communication, and makeup skills
Other Skills: Customer orientation, learning proficiency, planning and organizing, team player,
influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also
the taste of the Indian market.
PREFERRED INDUSTRY
Beauty/ Retail /Apparels/Salon/Aviation/Hospitality