Greeting and Seating: Welcoming guests as they arrive, providing menus, and escorting them to their tables.
Managing Reservations: Taking, confirming, and managing reservations to ensure efficient seating arrangements.
Providing Information: Answering questions about the restaurant, menus, and wait times.
Coordination: Collaborating with servers, bussers, and other staff to ensure smooth service.
Customer Service: Addressing guest inquiries, handling complaints, and ensuring a positive dining experience.
Maintaining a Welcoming Atmosphere: Keeping the hostess stand and lobby area clean and organized.
Additional Tasks: Depending on the establishment, they may also assist with other tasks like taking to-go orders, busing tables, or helping with bar duties.