Greet customers and their pets warmly on arrival.
Manage phone calls, emails, and walk-in inquiries.
Schedule, confirm, and update grooming appointments.
Maintain client and pet records accurately.
Handle billing, payments, and receipts.
Coordinate with groomers to ensure timely service.
Keep the reception and waiting area neat, clean, and welcoming.
Assist in promoting grooming packages, products, and offers.
Address customer concerns and escalate issues to management if needed.
Provide basic pet care instructions to clients (if required).