Key Responsibilities
Guest Services: Greet and welcome guests, answer inquiries, and provide information about services.
Check-in/Check-out: Manage the process of registering guests, assigning rooms, and collecting payments.
Reservations: Handle bookings and appointments, often using specialized hotel or office software.
Communication: Answer and direct phone calls, manage email, and relay messages to the appropriate personnel.
Administrative Support: Assist with data entry, filing, mail handling, and preparing documents.
Office Maintenance: Ensure the reception area is clean, organized, and presentable.
Coordination: Collaborate with other departments to facilitate seamless operations and guest satisfaction.