Key Responsibilities
First Point of Contact:
Greet and welcome clients, customers, and visitors, ensuring a positive first impression for the company.
Communication Management:
Answer and direct phone calls, take messages, and respond to emails and other correspondence.
Administrative Support:
Organize and maintain files, create documents and spreadsheets, and perform light data entry.
Office Logistics:
Manage incoming and outgoing mail and packages, and maintain office supplies, ordering as needed.
Customer Service:
Address client inquiries, provide information about the company's services, and handle complaints or resolve issues in a professional manner.
Office Maintenance:
Ensure the reception area is clean, tidy, and well-stocked with necessary materials to maintain a professional appearance.
Coordination:
Work with other departments to ensure smooth office operations and assist with other administrative tasks as required.
Customer Service:
Excellent interpersonal and communication skills, with a calm, courteous, and helpful attitude.
Organizational Skills:
Ability to manage multiple tasks, maintain order in the reception area, and keep files and records up-to-date.
Technical Proficiency:
Experience with office equipment (copiers, printers) and computer software for word processing and spreadsheets.
Problem-Solving:
Strong ability to resolve issues and handle complaints efficiently.
Professionalism:
A professional appearance and demeanor, with a strong sense of responsibility and reliability.