Job Description : Front Desk Executive
Greet guests warmly and professionally upon arrival.
Manage check-in and check-out procedures efficiently.
Handle reservations, cancellations, and modifications.
Answer phone calls and respond to guest inquiries.
Provide information about hotel services, amenities, and local attractions.
Coordinate with housekeeping and maintenance for room readiness.
Process payments and maintain accurate billing records.
Resolve guest complaints or escalate issues to management.
Maintain a clean and organized front desk area.
Ensure compliance with hotel policies and procedures.