Be informed on daily room status. Have detailed information regarding arrivals, their room requirements, and expected departures of the day.
Check up VIP’ s reservations and issue VIP amenities, a voucher for fruits and flower beverages, etc. and any other special requests.
Prepares all records connected with pre-registration for VIP, invalids and old people
Handle group/crew registration as per laid down procedures as well as FIT.
Maintain a satisfactory part of all registration of stationery.
Room all arrivals using arrival errand cards.
Constantly update room rack/information rack.
Type out permanent arrival slip after registering guests and slot in racks.
Open out guest folio without delay and transmit it to the front office cashier himself or send the GR. card to cashier for opening the guest folio.
Maintain room fates absolutely current and up-to-date.
Prepare room discrepancy report and ensure a double-check through lobby attendant Work closely with information assistants.
Give all departure rooms to housekeeping promptly. Take all cleared rooms promptly from housekeeping.
Take room reports/occupancy statistics and maintain an inventory of rooms.
Receive and greet the guest. The friendly welcome given by the receptionist to a guest changes an impersonal hotel building into a friendly and homely place, while his unfriendly, hostile and indifferent attitude may convert the guest experience into an unpleasant and uncomfortable stay. If Front Office is the ‘Hub’ of the hotel then the receptionist can be aptly called the person who keeps the hotel world moving.