A Front Office Executive is responsible for managing the front desk and reception area, serving as the first point of contact for clients and visitors, and creating a positive office environment. They handle various administrative and customer service tasks, including answering calls, scheduling appointments, and managing visitors.
Key Responsibilities:
Greeting and Managing Visitors:
Welcoming guests, providing directions, and managing visitors' flow.
Communication:
Answering phones, taking messages, and directing calls to the appropriate departments.
Administrative Tasks:
Scheduling appointments, organizing files, maintaining records, and creating documents.
Customer Service:
Addressing customer inquiries, handling complaints, and providing information.
Office Management:
Maintaining a tidy and well-organized reception area, ensuring it's equipped with necessary materials.
Other Duties:
May include ordering supplies, managing mail, and assisting with basic bookkeeping tasks.
Skills Required:
Communication: Strong verbal and written communication skills.
Interpersonal: Ability to interact professionally and effectively with clients and colleagues.
Organizational: Strong organizational and time management skills.
Multitasking: Ability to handle multiple tasks simultaneously.
Problem-solving: Ability to address customer issues and find solutions.
Computer Proficiency: Familiarity with office software (e.g., Microsoft Office suite).