Key responsibility:
● Greet guests warmly, check them in and out efficiently, and assist with any front desk needs.
● Manage incoming calls, reservations, inquiries, and cancellations in a professional and timely manner.
● Ensure a clean and organized reception area at all times.
● Maintain accurate records of bookings, payments, and guest interactions.
● Address customer concerns and complaints promptly, escalating issues when necessary.
● Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.