We are looking for a Service Support Engineer to join our team. The ideal candidate should have hands-on experience with laser printers and be adept at handling customer calls to provide effective troubleshooting and support.
Handle customer support calls and provide technical assistance.
Troubleshoot and resolve issues related to laser printers (hardware and software).
Perform installation, maintenance, and servicing of laser printers.
Guide customers through basic troubleshooting steps over the phone or via remote support.
Coordinate with the technical team for complex issue resolution.
Maintain service logs and reports to track support activities.
Ensure timely escalation of unresolved issues to higher technical support.
Provide on-site support when required.
Hands-on experience with laser printers, including troubleshooting and maintenance.
Strong understanding of printer hardware, drivers, and connectivity issues.
Excellent communication and customer-handling skills.
Ability to diagnose and resolve technical issues over the phone or remotely.
Basic knowledge of networking and connectivity troubleshooting is a plus.
Ability to work independently and manage multiple service requests.