సర్వీస్ ఇంజనీర్

Job Summary

Make B Technologies is seeking a highly experienced, customer-focused and presentable Senior Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships such as BMW, Volvo, or other luxury automotive brands.

This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.

Responsibilities:

1. Customer Interaction:

   • Act as the primary liaison between customers and the service team, ensuring clear and courteous communication.

   • Communicate with customers and dealerships to understand their service requirements and provide appropriate solutions.

   • Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.

   • Educate customers on maintenance schedules, warranty details, and service options available.

2. Technical Support:

   • Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.

   • Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.

   • Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.

   • Going for test drive on both with technician before work & with customer at the car delivery time.

3. Documentation and Reporting:

   • Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.

   • Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.

   • Prepare service quotations, invoices, and other documentation on Autorox as required.

4. Training and Development:

   • Conduct training sessions for dealership staff and service technicians on new products, diagnostic tools, and service procedures.

   • Stay updated on the latest technological advancements in automotive systems and repair techniques.

5. Quality Assurance:

   • Ensure compliance with manufacturer's standards, service protocols, and safety regulations.

   • Conduct quality checks on repaired vehicles to verify workmanship and performance standards.

6. Inventory Management:

   • Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.

   • Coordinate with procurement teams to replenish stock and maintain adequate supply levels.

7. Team Collaboration:

   • Collaborate with cross-functional teams including sales, engineering, and logistics to address customer issues and improve service delivery processes.

   • Participate in meetings and contribute insights on technical matters and customer service strategies.

Skills and Qualifications:

• Educational Background (Mandatory): 3 years of full time Diploma to 4 years of Bachelor’s degree in Mechanical Engineering/Automobile Engineering, from recognized institute.

• Minimum experience: At least 5 years of relevant work experience in a service advisor or service engineer role, specifically with authorized luxury dealerships such as BMW, Volvo, or equivalent brands.

• Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams.

• Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector.

• Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software.

• Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions.

• Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines.

• Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders.

• Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals.

• Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

Benefits: Monthly salary incrementation from starting month based on performance.

Working Hours: 09:00 A.M. – 6:30 P.M. (Monday to Saturday) Sunday fixed off.

NOTE : Candidate must present original educational and work experience certificate during the selection process.

• It is a Full Time మెకానిక్ job for candidates with 0 - 5 years of experience.

సర్వీస్ ఇంజనీర్ job గురించి మరింత

1. సర్వీస్ ఇంజనీర్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 0 - 5 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹30000 - ₹40000 నెలకుని మీరు ఆశించవచ్చు. ఇది ముంబైలో Full Time Job.
3. సర్వీస్ ఇంజనీర్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ సర్వీస్ ఇంజనీర్ jobకు 6 working days ఉంటాయి.
4. ఈ సర్వీస్ ఇంజనీర్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ సర్వీస్ ఇంజనీర్ jobకు కంపెనీలో ఉదాహరణకు, MAKEB TECHలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ సర్వీస్ ఇంజనీర్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: MAKEB TECH వద్ద 10 సర్వీస్ ఇంజనీర్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: పురుష అభ్యర్థులు మాత్రమే ఈ మెకానిక్ jobకి apply చేసుకోవచ్చు.
8. ఈ సర్వీస్ ఇంజనీర్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ సర్వీస్ ఇంజనీర్ job Day Shift కలిగి ఉంది.