Quality Analyst - Call Auditor

Job description:  Quality Executive

The Quality Executive is responsible for ensuring high service quality standards in business process and operations. This role involves monitoring, analyzing, and improving Calling processes to enhance efficiency, compliance, and customer satisfaction. The executive works closely with operations teams, compliance departments, and client stakeholders to drive continuous improvement.

Key Responsibilities:

Monitor and evaluate calls, emails, chats, or back-office processes to ensure adherence to quality standards.
Conduct quality audits, analyze trends, and provide feedback to enhance operational effectiveness.
Ensure compliance with company policies, regulatory requirements, and client-specific SLAs.
Implement corrective action plans to address identified gaps and risks.
Identify areas of improvement in workflows, processes, and service delivery.
Work with teams to optimize productivity, reduce errors, and enhance service levels.
Conduct root cause analysis for performance deviations and suggest process enhancements.
Collaborate with operations to set and review quality benchmarks.
Provide coaching and feedback to agents to improve quality performance.
Assist in developing training materials and conducting refresher sessions.
Support knowledge transfer and process standardization for new projects.
Prepare detailed reports on quality scores, trends, and agent performance.
Maintain updated process documentation and compliance records.
Present insights and recommendations to management and clients.

Key Skills & Competencies:

Strong analytical and problem-solving skills.
Excellent communication skills.
Proficiency in data analysis and Call quality monitoring abilties.
Attention to detail with a focus on accuracy and compliance.
Ability to work independently and collaboratively in a fast-paced environment.

Qualifications & Experience:

Master’s/Bachelor’s degree compulsary.
Experience in quality assurance in Call Center/ NBFC / Telecom or a related industry is preferred.
Excellent Salary and other emoluments will be offered.

• It is a Full Time మార్కెటింగ్ job for candidates with 0 - 1 years of experience.

Quality Analyst - Call Auditor job గురించి మరింత

1. Quality Analyst - Call Auditor jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 0 - 1 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹15000 - ₹20000 నెలకుని మీరు ఆశించవచ్చు. ఇది ఇండోర్లో Full Time Job.
3. Quality Analyst - Call Auditor job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ Quality Analyst - Call Auditor jobకు 6 working days ఉంటాయి.
4. ఈ Quality Analyst - Call Auditor jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ Quality Analyst - Call Auditor jobకు కంపెనీలో ఉదాహరణకు, ALPHA WEALTH RESEARCHలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ Quality Analyst - Call Auditor రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: ALPHA WEALTH RESEARCH వద్ద 1 Quality Analyst - Call Auditor ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ మార్కెటింగ్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ Quality Analyst - Call Auditor Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ Quality Analyst - Call Auditor jobకు 09:00 AM - 06:00 PM టైమింగ్ ఉంటుంది.