Job Summary:
We are seeking a detail-oriented and proactive professional to manage and optimize operations across leading e-commerce marketplaces. This role includes managing listings, coordinating inventory, processing orders, handling claims, and improving customer experience all critical for driving online sales growth and operational excellence.
Key Responsibilities:
1. Marketplace Management
- Manage listings across Amazon, Flipkart, Myntra, Tata Cliq, etc.
- Ensure product details, pricing, and images are accurate and optimized
- Improve product visibility and ranking through platform tools
2. Order & Inventory Coordination
- Oversee order processing and on-time dispatch
- Work closely with warehouses and logistics for stock planning
- Prevent inventory imbalances and coordinate replenishments
3. Claim Handling
- Investigate customer claims related to damage, delivery delays, or product issues
- Validate order data and platform policy terms
- Provide resolutions or escalate disputes professionally
4. Customer Support & Resolution
- Manage online feedback, returns, and complaint handling
- Address refund queries and maintain high customer satisfaction
Required Skills & Competencies:
- Hands-on experience with e-commerce portals and marketplace tools
- Advanced MS Excel and data reporting
- Claim and order management experience
- Ability to multitask and thrive in a fast-paced team environment