Job Title: Collection Executive
Department: Accounts / Credit & Collections / Recovery
Reports To: Collection Manager / Finance Head
Job Summary:
The Collection Executive is responsible for recovering outstanding dues from customers/clients, ensuring timely follow-up, maintaining payment records, and coordinating with internal departments to resolve disputes and minimize bad debts.
Key Responsibilities:
Follow up with customers through calls, emails, and visits for pending payments.
Ensure timely collection of outstanding amounts as per credit terms.
Maintain daily, weekly, and monthly collection reports.
Coordinate with the billing/accounts team for reconciliation and invoicing issues.
Update payment status in the ERP/collection system.
Escalate difficult or high-value overdue accounts to the management.
Handle customer queries and resolve disputes related to billing or services.
Prepare MIS reports for management review.
Ensure compliance with company policies and legal guidelines during collection activities.
Required Skills & Qualifications:
Minimum Qualification: 12th Pass / Graduate in Commerce or any field.
Prior experience in collections, recovery, or field collections preferred.
Strong communication, negotiation, and interpersonal skills.
Basic knowledge of MS Excel and ERP systems.
Ability to work independently and under pressure.
Must have a two-wheeler (for field collection roles).
Working Conditions:
Job Type: Full-Time
Location: Office / Field-based (depending on industry)
Timing: As per company policy (may include extended hours for field visits)