Operations Associate

Key Responsibilities

🚚 Operations & Delivery Management

✅ Monitor incoming website orders and ensure timely processing & dispatch

✅ Coordinate with courier partners and logistics providers for pickups and deliveries

✅ Track delivery performance and resolve delayed, failed, or RTO shipments

✅ Maintain accurate order status updates across systems

✅ Handle fulfilment-related escalations and coordinate with relevant teams

✅ Maintain daily dispatch records and track key operational metrics

📦 Packaging Team Management

✅ Supervise and guide a team of 1–5 packaging associates

✅ Ensure packaging quality, accuracy, and consistency before dispatch

✅ Monitor packaging material inventory and raise replenishment requirements

✅ Maintain hygiene, safety, and housekeeping standards on the floor

✅ Train new team members and support day-to-day performance management

🤝 Cross-Functional Coordination

✅ Collaborate with Customer Support, Inventory, and Procurement teams

✅ Identify operational bottlenecks and recommend process improvements

✅ Support smooth execution of daily fulfilment activities

🎓 Requirements

✔️ 1–3 years of experience in E-commerce Operations, Warehouse, Fulfilment, or Logistics

✔️ Familiarity with order management systems and courier aggregator platforms

✔️ Basic proficiency in MS Excel and Google Sheets

✔️ Strong organisational and problem-solving skills

✔️ Ability to manage a small team and work under daily operational pressure

✔️ Comfortable working on-site at Taloja

✔️ Fluency in Hindi and Marathi; basic English for reporting

• It is a Full Time తయారీ job for candidates with 1 - 2 years of experience.