Key Responsibilities:
• Perform maintenance and repair of Multifunction printers and copiers.
• Replace and repair printer/copier components: drums, fixing units, hoppers, rollers, fuser assemblies, and toner cartridges.
• Resolve paper jam issues, duplexing errors, and print quality defects.
• Performing regular maintenance checks, cleaning, and replacing parts like toner cartridges, ink, or fusers to prevent breakdowns.
• Providing assistance to users who encounter problems with their printers, often remotely or on-site.
• Coordinate with IT teams for network printing and driver deployment.
• Maintain service logs and client feedback records
• Escalate unresolved issues to senior engineer’s support when necessary
• Educate clients on basic troubleshooting and optimal usage practices
• Travel to client locations within Delhi NCR using a personal bike.