L1 Technical Support Executive
Location: Shivaji Nagar, Bangalore
Employment Type: Full-Time
Experience: Fresher / Experienced
Salary:
• Fresher CTC: 22,000/month | Take-home: 17,000/month
• Experienced CTC: 25,000/month | Take-home: 20,000/month
• Quarterly Bonus: 4,065
Job Description:
We are hiring enthusiastic and customer-focused professionals for the position of L1 Technical Support Executive. This is an excellent opportunity for candidates looking to kickstart or grow their career in IT support.
Responsibilities:
• Provide first-level technical support to customers via phone, email, or chat
• Troubleshoot basic hardware and software issues
• Escalate complex issues to higher-level support when necessary
• Ensure all customer interactions are logged and tracked
• Deliver excellent customer service and ensure customer satisfaction
Requirements:
• Education:Any Graduate (BSc, BCom, BA, BBA, etc.)
• Languages: Proficiency in English + Hindi or Tamil or Malayalam (mandatory)
• Communication Skill: Versant Level 4 or above
• Shift Timings:
• Female Candidates:Rotational shifts between 7:00 AM to 8:00 PM
• Male Candidates: Rotational shifts between 7:00 AM to 12:00 AM
• Work Hours: 9-hour shift with 1 rotational weekly off
What We Offer:
• Competitive salary and performance-based bonuses
• Comprehensive training and growth opportunities
• Friendly and supportive work environment
Location: Shivaji Nagar, Bangalore
HR Anusree
9035027611