Core responsibilities
Troubleshooting:
Diagnose and resolve hardware, software, and network problems for desktops, laptops, and peripherals.
Installation and configuration:
Install, configure, and maintain operating systems, software applications, and computer peripherals.
Maintenance and upgrades:
Perform regular system maintenance, apply software updates, and upgrade hardware components.
User support:
Respond to support requests via phone, email, or help desk systems, and assist new employees with setting up their workstations.
Documentation:
Create and maintain technical documentation, user manuals, and logs of incidents and resolutions.
Required skills and qualifications
Technical skills:
Proficiency in operating systems (e.g., Windows, macOS, Linux), Microsoft Office Suite, and basic networking concepts.
Problem-solving:
Strong analytical and problem-solving abilities to troubleshoot complex technical issues.
Customer service:
Excellent communication, interpersonal, and customer service skills to interact effectively with end-users.
Organizational skills:
The ability to manage a workload, prioritize tasks, and maintain organized records.
Teamwork:
The capacity to work both independently and as part of a collaborative IT team.
Assembling and Disassembling Laptops and Desktops