
Key Responsibilities:
1. Device Diagnosing and Troubleshooting:
• Analyse and diagnose hardware and software issues in iOS devices.
• Conduct thorough troubleshooting to identify root causes of problems.
2. Repair and Maintenance:
• Perform repairs on iOS devices, including screen replacements, battery replacements, and other hardware repairs.
• Conduct software updates, installations, and configurations.
3. Quality Assurance:
• Ensure that all repairs meet quality standards and are conducted according to company guidelines.
• Perform thorough testing of repaired devices to verify functionality.
4. Customer Interaction:
• Interact with customers to gather information about device issues and provide clear explanations of repair options.
• Provide estimates for repair costs and turnaround times.
5. Inventory Management:
• Maintain accurate records of parts and inventory used for repairs.
• Order and restock necessary parts and supplies.
6. Documentation and Reporting:
• Document all repair activities, including detailed descriptions of issues, actions taken, and parts used.
• Generate reports on repair activities and maintain records for future reference.
7. Stay Updated on iOS Technology:
• Keep abreast of the latest iOS updates, features, and technical specifications.
• Continuously develop technical skills through training and self-study.