An IT Technician installs, maintains, and repairs hardware and software, troubleshoots technical issues, and provides support to users to ensure efficient IT operations. Key duties include configuring computer systems and networks, diagnosing network issues, performing system upgrades, managing backups, and ensuring security protocols are followed. Strong technical knowledge, problem-solving skills, and good communication are essential for this role.
Responsibilities
Hardware and Software Management: Install, configure, and maintain hardware (computers, monitors, peripherals) and software (operating systems, applications).
Technical Support: Provide direct technical assistance to users via phone, email, or in-person to resolve hardware, software, or network problems.
Troubleshooting and Repair: Diagnose and resolve issues with computer systems, networks, and other IT equipment.
System Maintenance: Perform regular maintenance, upgrades, and testing on hardware and software to ensure compatibility and optimal performance.
Network Support: Set up, maintain, and secure computer networks, including managing firewalls and performing backups.
User Training: Offer coaching and tuition to users on the correct and efficient use of software and hardware.
Documentation: Maintain records of hardware and software inventory and technical issues.
Security: Implement and ensure adherence to internet security and data privacy principles.
Essential Skills
Strong understanding of computer hardware, software, and networking.
Excellent diagnostic and troubleshooting abilities.
Effective communication and problem-solving skills.
Adaptability, attention to detail, and organizational skills.
Knowledge of internet applications, operating systems, and security protocols.
Work Environment
IT technicians typically work in an office environment but may travel to different company locations or client sites.
They coordinate with various IT staff, developers, and managers to resolve technical problems.