Key Skills & Competencies:
Knowledge of call center dialer systems (predictive dialer, Avaya, Genesys, Five9, etc.).
Hands-on experience with VoIP, PBX systems, and telephony setup.
Strong networking knowledge (LAN, WAN, VPN, firewalls).
Ability to troubleshoot Windows/Linux systems and call center applications.
Quick problem-solving and multitasking skills.
Strong communication and coordination skills.