Position: IT Resident Engineer
Department: IT / Technical Support
Reporting to: IT Manager / Admin Head / Client IT Head
Location: On-site (Resident at Client Premises)
Provide daily on-site IT support for all users (hardware, software, network issues).
Troubleshoot and resolve desktop, laptop, printer, and peripheral problems.
Install, configure, and maintain Windows OS, MS Office, antivirus, and business applications.
Manage user accounts, password resets, access rights, and basic server coordination.
Maintain and monitor LAN/Wi-Fi connectivity, basic network devices, and structured cabling.
Perform regular system checks, updates, patches, and backup verification as required.
Coordinate with vendors for repairs, warranty, AMC, and replacement activities.
Handle IT asset management, including inventory, tagging, and lifecycle tracking.
Provide support during installations, relocations, and desk movements within the office.
Log all support requests in ticketing system and close them within SLA timelines.
Prepare daily/weekly IT support reports for management review.
Strong knowledge of Windows desktop environment, hardware troubleshooting, and basic networking.
Good understanding of printers, scanners, and biometric devices.
Familiar with Active Directory, DNS, DHCP (basic level).
Ability to handle IT support independently and professionally.
Good communication, time management, and problem-solving skills.
Diploma / Graduate in IT / Computer Engineering OR equivalent certification.
1–5 years of experience in IT desktop support / resident engineer role.
Maintain professional conduct while interacting with users.
Follow company IT policies, security guidelines, and data protection standards.
Provide support during urgent issues outside normal working hours (if required).
Continuous learning of new technologies and systems used in the company.