Position Title: Branch Manager
Department: Operations / Business Development
Job Summary
The Branch Manager is responsible for overseeing the daily operations, administration, business growth, and overall profitability of the branch. This role requires strong leadership, customer service, and business development skills to ensure the branch achieves its sales targets, maintains compliance with company policies, and delivers excellent service to customers.
Key Responsibilities
1. Business Development & Sales
Drive business growth by identifying opportunities, acquiring new clients, and expanding existing relationships.
Achieve branch sales targets across products/services.
Develop and implement strategies to increase market share and brand presence.
2. Operations & Administration
Ensure smooth day-to-day branch operations.
Maintain compliance with company policies, regulatory guidelines, and audit requirements.
Oversee cash management, accounting, and documentation processes.
Monitor branch expenses and ensure cost efficiency.
3. Customer Service
Maintain high standards of customer satisfaction.
Resolve escalated customer issues promptly and effectively.
Build long-term customer relationships through trust and service excellence.
4. Team Management
Lead, motivate, and develop the branch team to achieve performance goals.
Provide training, coaching, and support to staff.
Monitor employee performance and provide feedback.
Ensure discipline and adherence to company standards.
5. Compliance & Risk Management
Ensure strict adherence to regulatory and company compliance requirements.
Identify and mitigate risks related to operations, finance, and customer service.
Conduct regular reviews and audits within the branch.
Qualifications & Skills
Experience in related field.
Proven experience in sales, operations, or branch management.
Strong leadership and people management skills.
Excellent communication, interpersonal, and negotiation skills.
Knowledge of financial products/services, compliance, and risk management.
Ability to work under pressure and meet targets.
Key Competencies
Leadership & Decision Making
Business Acumen & Sales Orientation
Problem Solving & Analytical Skills
Customer Focus
Team Building & Motivation