Job Title: Desktop Support Engineer Location: [Insert Location] Department: IT Support Reports To: IT Manager / Systems Administrator
Job Summary: We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance to end-users. The ideal candidate will be responsible for installing, maintaining, and troubleshooting hardware, software, and network systems to ensure optimal performance and minimal downtime.
Key Responsibilities:
Respond to user inquiries and provide technical support for hardware, software, and networking issues.
Install, configure, and maintain desktop systems, laptops, printers, and other peripherals.
Perform system upgrades, patches, and software installations.
Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
Troubleshoot and resolve issues related to operating systems, applications, and connectivity.
Maintain accurate records of issues, solutions, and asset inventory.
Collaborate with other IT team members to escalate and resolve complex problems.
Provide remote support and on-site assistance as needed.
Ensure compliance with IT policies and security protocols.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience as a Desktop Support Engineer or similar role.
Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common desktop applications.
Familiarity with networking concepts, antivirus tools, and remote desktop applications.
Excellent problem-solving and communication skills.
Ability to work independently and manage multiple tasks efficiently.
Preferred Qualifications:
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
Experience with ticketing systems and ITIL practices.
Would you like this tailored for a specific industry or company size? I can also help you turn it into a job posting or translate it into another language.
Can you customize this JD for a startup environment?What are similar job descriptions for IT support roles?What tips do you have for writing an effective job posting