As a Desktop Support Executive, your primary responsibility will be managing the online attendance software, providing technical support for desktop systems and related hardware, and ensuring the optimal performance of desktops, laptops, and other devices. You will diagnose and troubleshoot technical issues, perform timely repairs and maintenance, and address customer service requests promptly to maintain high levels of customer satisfaction.
Your duties will include, but not be limited to
1. Technical Support: Provide phone, email, remote, and in-person support to troubleshoot and resolve technical issues promptly.
2.Hardware & Software Management: Install and configure computer hardware, software, peripherals, and networking equipment as required.
3.Issue Diagnosis: Perform troubleshooting to diagnose system failures, identify root causes, and implement effective solutions.
4.Equipment Maintenance: Manage technology inventory, ensure the functionality of equipment, and place orders for required items.
5.Connectivity & Equipment Resolution: Resolve issues related to internet connectivity, printers, scanners, phones, and other office equipment.
6.Escalation Management: Escalate complex technical issues to the appropriate teams or departments when required.
7.User Training & Orientation: Conduct orientation and training sessions for new system users to ensure smooth onboarding and usage.
8.Documentation & Reporting: Document technical issues and their solutions accurately in the ticketing system and share regular reports.