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Troubleshooting and Problem Resolution: Diagnose and resolve hardware and software issues, including those related to operating systems, applications, and peripherals.
Installation and Configuration: Install, configure, and upgrade hardware, software, and peripherals.
Network Support: Troubleshoot network connectivity issues, set up new connections, and configure network devices.
User Support: Provide remote or in-person support to users, answering questions, providing instructions, and guiding them through troubleshooting steps.
Documentation and Knowledge Management: Document technical issues and solutions, and contribute to creating and maintaining user guides and documentation.
Training and Onboarding: Provide new system orientation and training to end-users.
Inventory Management: Manage technology inventory, including hardware and software licenses.
Collaboration and Escalation: Collaborate with other IT teams and escalate complex issues to the appropriate personnel.
Staying Current: Stay up-to-date with the latest technology trends and advancements.