Providing phone, email, remote, and in-person support to troubleshoot various technical problems (Hardware & software).
Installing and configuring computer hardware, software, peripherals, and networking equipment.
Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
Performing troubleshooting to diagnose system failures and identifying root causes
Managing IT assets inventory.
Escalating complex issues to the appropriate teams if unable to resolve them independently
Providing new system orientation and training to end users.
Documenting technical issues and solutions in a ticketing system.