Install and troubleshoot Windows & Linux operating systems
Configure and manage Windows installation, Active Directory, Domain Controller
Install and troubleshoot networks, networking devices, and related software
Install, configure & maintain Standalone and Network Printers
Handle day-to-day hardware, system, and network issues
Manage Desktop/Laptop hardware troubleshooting
Install and support MS Office 2007/2010
Configure and troubleshoot MS Outlook and other email clients
Monitor and maintain computer systems and networks
Install and configure computer hardware, OS, and applications
Support rollout of new applications and updates
Handle new user account setup, profile creation, and password issues
Respond to support calls within agreed timelines
Prioritize and track open cases
Install and maintain Antivirus console and clients
Perform IT asset inventory management
Monitor CCTV as required
Create basic technical documentation and reports