Job Title: Desktop support engineer
Reports to: IT Manager/Director
Location: Ayodhya Bypass, Bhopal (Only Bhopal Location)
Job Type: Full-time
Experience: 1-2 years
Job Summary:
We are seeking an IT Support Executive to provide technical support and maintenance for our computer systems, hardware, and software. The ideal candidate will have excellent problem-solving skills, be able to work independently, and provide exceptional customer service.
Key Responsibilities:
1. Installation, Configuration, and Maintenance: Install, configure, and maintain computer hardware, software, and peripherals.
2. Troubleshooting and Resolution: Troubleshoot and resolve system and network issues in a timely and efficient manner.
3. User Training and Support: Train users on how to use software and hardware, and provide ongoing support and guidance.
4. User Account Management: Set up new user accounts and profiles, and assist with password issues.
5. Call-out Response: Respond to call-outs within agreed time limits and prioritize multiple open cases.
6. Technology Evaluation: Test and evaluate new technology to ensure compatibility and effectiveness.
7. Electrical Safety Checks: Conduct electrical safety checks to ensure compliance with safety regulations.
8. Documentation and Reporting: Maintain accurate records of technical issues, resolutions, and user training.
Requirements:
1. Education: Diploma or Degree in Computer Science, Information Technology, or related field.
2. Experience: 1-2 years of experience in IT support or related field.
3. Technical Skills: Proficient in Windows, macOS, and Linux operating systems, as well as Microsoft Office and Google Suite.
4. Soft Skills: Excellent communication, problem-solving, and customer service skills.
5. Certifications: CompTIA A+, Network+, or equivalent certifications preferred.
What We Offer:
1. Competitive Salary: Market-competitive salary and benefits package.
2. Opportunities for Growth: Professional development and growth opportunities within the company.
3. Collaborative Work Environment: Dynamic and supportive work environment with a team of experienced professionals.
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