System monitoring:
Watch for operating and error messages on computer systems and networks to ensure smooth operation.
Hardware and software maintenance:
Perform routine maintenance, install software and updates, and troubleshoot malfunctions in both hardware and software.
Data management:
Input, update, and manage data, as well as perform regular backups to prevent data loss.
Troubleshooting:
Respond to and resolve technical issues, ranging from hardware malfunctions to software bugs.
Security:
Follow security protocols to protect sensitive information, including setting up passwords and encrypting data.
System operation:
Enter commands, set controls, and manage daily computer jobs according to specific instructions and schedules.
Support:
Assist other staff with their computer-related queries and problems.
Collaboration:
Work with IT teams on updates, testing, and other IT-related tasks.
Documentation:
Maintain records of system performance, malfunctions, and completed backups.
Common duties
Operating and maintaining computer hardware, such as CPUs, monitors, and printers.
Installing and updating operating systems, applications, and security patches.
Monitoring system performance and responding to error messages.
Performing data backups and managing data storage.
Entering and updating data for various business functions.
Troubleshooting and resolving minor technical issues.
Ensuring the security of computer networks.
Assisting with the implementation of new systems.