Provide first- and second-level support to end-users for hardware, software, and network-related issues.
Respond to helpdesk tickets and resolve technical issues related to desktops, laptops, printers, and peripheral devices.
Assist users with configuring and troubleshooting operating systems (Windows, macOS, etc.) and productivity applications (Microsoft Office Suite, etc.).
Hardware Software Installation/Configuration:
Set up, configure, and deploy new desktop and laptop systems, including installing operating systems, drivers, and necessary software.
Maintain, upgrade, and repair existing hardware, ensuring minimal downtime for end-users.
Ensure proper functionality of peripheral devices like printers, scanners, and projectors.