Assigning duties:
Distributing tasks and schedules to housekeeping staff.
Training and support:
Conducting orientation and training on policies, procedures, and equipment usage.
Motivation:
Fostering a cohesive team environment, motivating staff, and providing support to maintain high morale and productivity.
Performance evaluation:
Monitoring staff performance, providing feedback, and making recommendations for transfers, promotions, or dismissals.
Operations & Standards
Quality control:
Inspecting areas to ensure cleanliness standards and quality protocols are met.
Procedure development:
Assisting in creating and implementing cleaning guidelines and procedures for various areas.
Inventory management:
Tracking and stocking cleaning supplies, equipment, and linens to ensure sufficient availability.
Safety compliance:
Ensuring the team follows health and safety regulations and properly handles hazardous materials.
Guest Relations & Coordination
Complaint resolution:
Investigating and resolving complaints from guests or staff regarding housekeeping services or issues.
Guest satisfaction:
Ensuring cleanliness and orderliness contribute to a positive guest experience.
Interdepartmental coordination:
Collaborating with other departments, such as maintenance, to address repairs or maintenance issues.