Supervise and coordinate the work of housekeeping staff including cleaners, room attendants, and laundry personnel.
Assign duties and inspect work to ensure cleanliness standards are met.
Train new housekeeping staff on cleaning procedures, safety protocols, and service standards.
Conduct regular refresher training for existing team members.
Conduct daily inspections of guest rooms, public areas, washrooms, and back-of-house to ensure cleanliness and maintenance.
Address and resolve guest complaints regarding housekeeping service.
Maintain stock of cleaning supplies, linen, and equipment.
Submit requisitions for additional stock and manage usage to avoid wastage.
Prepare duty rosters, shift schedules, and ensure adequate staffing during peak hours.
Manage attendance, overtime, and leave records of the housekeeping team.
Ensure adherence to health and safety regulations, hygiene standards, and fire safety protocols.
Report any safety hazards, maintenance issues, or damaged equipment to the appropriate departments.
Address guest requests and feedback promptly and professionally.
Coordinate with the front office for room readiness and special guest requirements.
Maintain records of room status, cleaning checklists, and inspection reports.
Provide reports to the housekeeping manager or general manager as required.
Liaise with other departments such as maintenance, laundry, front desk, and F&B to ensure smooth operations.
Ensure all cleaning practices meet brand and property standards.
Promote a culture of cleanliness, discipline, and teamwork within the housekeeping department.