A housekeeper's job description includes cleaning and sanitizing guest rooms, common areas, and sometimes back-of-house areas, including making beds, vacuuming, dusting, and cleaning bathrooms. They also ensure proper linen handling, maintain an inventory of supplies, report maintenance issues, and ensure guest satisfaction by providing a clean, safe, and welcoming environment. Specific duties vary based on whether the role is in a hotel, residential setting, or commercial building.
Key Responsibilities
Cleaning & Sanitation: Vacuum, sweep, and mop floors, dust surfaces, clean and sanitize bathrooms, and empty trash.
Room Maintenance: Change linens, make beds, replenish guest amenities like toiletries and paper products.
Inventory Management: Maintain stock of cleaning supplies, linen, and other consumables.
Maintenance & Reporting: Report any needed repairs or maintenance to the supervisor or maintenance department.
Guest Interaction: Respond to guest requests, answer questions, and ensure a positive experience.
Safety & Compliance: Adhere to all health, safety, and sanitation protocols.
Laundry Services: Handle washing, drying, and ironing of guest clothes and hotel linens.
Linen Management: Oversee the handling of soiled linens and requisition clean ones from the laundry department.
Work Environment
Hospitality: Focus on guest rooms, lobbies, and other public areas.
Residential: Clean private homes and residential buildings.
Commercial: Maintain cleanliness in offices, hospitals, or other commercial spaces.
Skills & Qualifications