We are looking to recruit an Application Support/Implementation Engineer who will provide high-level remote IT technical liaison.
The Application Support/Implementation Engineer will be responsible for the full lifecycle of incidents and problems. The position will require close collaboration with all teams in all levels of technical support.
Responsibilities
Implement and install Plugin on the customer's system.
Work offsite to troubleshoot and diagnose customer reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication).
Act positively and respond promptly to the customer’s requests/tickets.
Prepare, review and ensure accuracy of technical documentation.
Conduct Preventive / Corrective Maintenance remotely.
Perform any other job-related duties incidental to the work.
Requirements:
Bachelor's Degree in Information Technology, Engineering/Science, Computer application or any related field.
1 to 3 years’ experience in a familiar field.
Basic knowledge in operating systems (\MS Windows).
Good Knowledge of Advance excel.
Excellent verbal, written, and interpersonal skills.
Excellent team player.
Excellent customer service skills.
Attention to detail skills.
Effective communication skills.
Job Type: Permanent
Languages: English/Kannada/Hindi/Tamil/Telugu
Working days: Monday-Saturday 9X6.