KEY RESPONSIBILITIES:
Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
Handling Centralized welcome calling Process.
Reduction in Discrepancy ratio.
WIP Management - GO actionable TAT, issuance TAT.
Vendor Bill Management
Manage Dashboards & Governance for field ops
Field operation & HO coordination for field operation fulfillment support.
Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
Paid to Applied Business ≥92%
Ensure 100% welcoming calling on applied new business on time
Minimize channel discrepancy ratio <5%
Reduction in Business leakage <5 %
Improvement in Employee engagement score