Client relationship management: Develop and maintain strong, long-term relationships with both existing and new clients in the automotive sector.
Needs assessment: Understand client requirements and needs to provide tailored solutions and product information.
Sales and revenue generation: Drive sales by identifying new business opportunities, upselling, and cross-selling products or services.
Customer satisfaction: Act as the primary point of contact to resolve inquiries, complaints, and issues in a timely manner, ensuring a positive customer experience.
Reporting and analysis: Track key performance indicators, analyze customer data and market trends, and provide reports on customer satisfaction and business performance.
Collaboration: Work closely with internal teams, such as sales, marketing, and operations, to deliver comprehensive solutions and achieve business objectives.
Product knowledge: Maintain deep knowledge of the company's products and services, including technical aspects like EV batteries if applicable.
Key qualifications
Experience: Previous experience in the automobile industry is often preferred.
Skills: Strong communication, interpersonal, and problem-solving skills are essential.
Knowledge: Familiarity with the automobile market is beneficial.
Technical skills: Proficiency with CRM software is often required