Outbound Calling:
Making calls to potential customers to promote products or services, explain features and benefits, and persuade them to make purchases or schedule appointments.
Inbound Handling:
Answering customer inquiries, concerns, and complaints, providing support and resolving issues.
Lead Generation:
Identifying potential leads, following up with prospects, and converting interest into sales.
Customer Interaction:
Engaging with customers, building rapport, and providing a positive experience.
Documentation:
Maintaining accurate records of customer interactions in a CRM system, including call details, queries, responses, and resolutions.
Compliance:
Adhering to regulatory and legal guidelines for telecalling, including privacy laws and lawful telemarketing practices.
Sales Targets:
Contributing to team performance and meeting sales targets by effectively promoting products and services.
Product Knowledge:
Staying informed about products and services to answer customer inquiries and provide accurate information.
Feedback:
Gathering insights from customer interactions to provide valuable feedback for product and service improvement.