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📋 Key Responsibilities:
• Visit delinquent customers to recover overdue amounts.
• Follow up through phone calls, visits, and legal notices.
• Maintain daily reports on recovery progress and delinquent cases.
• Educate customers on repayment schedules and resolve payment issues.
• Coordinate with branch staff, legal teams, and field collection executives.
• Initiate repossession or legal action when required (for secured loans).
• Achieve monthly and quarterly recovery targets.
• Maintain a professional and non-coercive recovery approach.
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🧠 Skills & Competencies:
• Strong interpersonal and negotiation skills
• Knowledge of recovery policies and RBI/NBFC guidelines
• Fieldwork readiness (especially in rural/semi-urban areas)
• Familiarity with financial products (loans, EMIs, microfinance)
• Basic data entry/reporting skills via mobile apps or Excel
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📚 Qualifications:
• Minimum: 12th Pass or Graduate (varies by role level)
• Language: Proficiency in local language and basic English
• Experience: 0–3 years in collections/recovery preferred
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💰 Salary & Benefits:
• Fixed Salary: ₹15,000 – ₹20,000/month (based on experience and location)
• Incentives: Performance-based bonuses for recovery targets
• Benefits: Travel allowance, mobile reimbursements, PF/ESIC as applicable
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✅ Additional Requirements:
• Two-wheeler with a valid driving license (preferred/required)
• Police verification (in some regions)
• No criminal record