About Clients: This company is an Indian multinational paint company, headquartered in Mumbai. The company is engaged in the business of manufacturing, selling and distribution of paints, coatings, products related to home décor, bath fittings and providing related services. The company offers a diverse range of wall paints, ensuring vibrant colours and long-lasting protection
Role : ECA
Job Description
This is an individual contributor role in a high-performance environment. As a paint advisor, you will be expected to connect with potential customers, setup onsite visits and explain the entire painting process through home painting services
Responsibilities
1. Connect with prospective customers basis the leads provided
2. Set up onsite visits as per the customer's convenience
3. Establish a strong rapport with the customers while explaining the entire painting process in the comfort of their home
4. Understanding the customer requirements and recommend solutions best suited for them
5. Maintain and update all the information in the CRM
6. Identify and onboard best contractors/painters to deliver best in class painting experience
7. Handle customer escalations, resolve queries
8. Achievement of Sales Target.
9. Meeting Painter, Contractor, Builders, Architect, Engineer, and other Customers on Daily Basis and generate business from them.
10. Visiting sites on regular basis.
11. Visiting their respective Store for 2 hours on daily basis.
12. Holding Shop Meetings with Applicators on Weekly basis.
13. Daily Sales reporting through online portal.
14. B2B Sales
Requirements
Good Communication skills
Good relationship building power
Education: Graduate in any field