Follow-Up on Payments: Contact customers via phone, email, or visits to remind and collect overdue home loan payments.
Maintain Records: Update and maintain accurate records of payment status, follow-ups, and customer interactions.
Negotiate Repayment Plans: Assist customers in resolving payment issues by offering feasible repayment solutions.
Compliance & Documentation: Ensure all collection activities comply with legal and company policies, maintaining proper documentation.
Reporting: Prepare daily/weekly reports on collection status and escalate critical cases to senior management.