ob Description:
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● A Business Account Manager (BAM) will be responsible for maintaining and sustaining long-term
relationships with every onboarded apartment owner in a particular geographical region or
territory assigned to them.
● Track and manage all critical tasks and roles/responsibilities through the use of standardized task
plans and tools.
● Escalate any product or client issues for timely resolution.
● Ensure adherence to compliance processes and procedures.
● Exceed client expectations as measured through client surveys.
● Complete assigned implementations on time or early to ensure client success.
● Work closely with the sales, product, operations, and other teams, coordinating all functional
project tasks to ensure the timely implementation of services to the client’s satisfaction.
● Handle complex situations and make decisions independently.
● Facilitate meetings with clients to help them understand the onboarding roadmap, set
expectations, and build rapport.
● Ensure daily, weekly, and monthly targets are achieved consistently.